> Exchange & Return

EXCHANGE & RETURN

For purchase from Retailer

Customer who wish to exchange or return of items purchased from a retailer, that is not LICENCE 71195 Online Shop, should contact the respective retailer for their exchange & return policy and procedures. Items purchased from a retailer, that is not LICENCE 71195 Online Shop, must be returned to the original place of purchase.  LICENCE 71195 Inc. will not exchange or accept returns of any item purchased directly from a retailer other than LICENCE 71195 Online Shop. 

For purchase from LICENCE 71195 Online Shop

LICENCE 71195 Inc. only accepts return or exchange of items purchased directly from LICENCE 71195 Online Shop.  A Return Authorization # must be obtained in order to return or exchange any item purchased directly from LICENCE 71195 Online Shop.  A credit will not be made to your account, if the item is received without a valid Return Authorization #.

Items received from LICENCE 71195 Inc. as promotions: LICENCE 71195 Inc. partnered promotions, third party promotions, contests, or through social media platforms**; will not qualify for return, refund, or exchange of color and or style.

To exchange a different color or a new style, unwanted item must be returned and a new order must be placed on LICENCE 71195 Online Shop.

If for any reason you are not satisfied with your purchase from LICENCE 71195 Online Shop, we offer a 30 days money back guarantee. Simply contact our Customer Service to obtain a Return Authorization #. As long as a product is unused and returned in the original carton, LICENCE 71195 Inc. will refund the purchase - no questions asked. Hang tags and accessories should not be removed.

The returned item(s) will be refunded in full, less 15% restocking charge, to the credit card account number of the original purchaser. LICENCE 71195 Inc. will not credit any account number other than that of the account of the original purchaser. Shipping charges are not refundable. LICENCE 71195 Inc. will refuse all deliveries attempted without authorized RA#s.

In order to process your return / exchange you must contact us via email at info@licence71195.com or by phone at 1-905-604-1732 highlighting with the following information:

  • Order #
  • Name
  • Item model # or description of item(s)
  • Item model # you would like in exchange
  • Reason for return

After you have obtained your Return Authorization (RA#) number, clearly write the number down next to the shipping label only once, and return the carton postage paid and insured for its full value to LICENCE 71195 Inc. at the address listed below. LICENCE 71195 Inc. will refuse all deliveries attempted without authorized RA#s.

RA#________________
LICENCE 71195 Inc.
PO Box 56566
8601 Warden Avenue
Markham, ON L3R 0M6, Canada

Once we have received the returned item we will process your refund or exchange between 2-4 business days. Allow an additional week for refunds to show up on your credit card statement. We will provide associated receipts promptly.

If you are returning item due to damages or manufacturing defects, please fill out our Warranty Claim Form at Licence71195.com.

Please note: For tracking purposes, returns must be shipped by an insured carrier only. Customers are responsible for all shipping costs, custom brokerage and duty related to returns and exchanges. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries or Overnight Express.